General Terms and Conditions
ABOUT US
Gorki Chili d.o.o.
Ulica Borcev NOB 2
6320 Portorož, Slovenija EU
e-mail: info@chillicus.com
Gsm: 040 773 500
BANK ACCOUNT: SI56 6100 0002 7816 843
Entered in the court register: YES
SRG entry of the entity:
številka vpisa družbe v sodni register je SRG 2022/6911
Company registration number:
ID za DDV: 68741219
Zavezanec za DDV: DA
Terms and Conditions
We advise you to carefully read the terms and conditions below before using the online store. By using the website, you indicate your agreement with the stated conditions. Web page www.chillicus.com, s katero upravlja podjetje Gorki Chili d.o.o, si pridržuje pravico do spremembe pogojev na spletni strani www.chillicus.com
Online shop
www.chillicus.com, je blagovna znamka, s katero upravlja podjetje Gorki Chili d.o.o.
You can access the store at the following link
Payment
Product payment options:
- according to the pre-invoice to the transaction account
- Credit card
- At the address of the company's place of business or by agreement of delivery
- Upon receipt of the shipment from the postal provider
You will receive payment information to the transaction account after completing the order. Save this information carefully or print it out.
Prices
All prices are listed on the website www.chillicus.com are in EUR and include value added tax (VAT). When purchasing, the prices apply at the moment of order confirmation. The prices listed on the website do not include postage costs. Delivery costs are charged additionally; additional costs are clearly displayed and are included in the "total cost" when placing an online order.
We endeavor to ensure that all information and descriptions appearing on this website are accurate. If we discover a price error in your order, we will notify you as soon as possible and offer you the option of repurchasing or canceling the order. If we are unable to contact you, we will treat such order as cancelled. If such an order has been paid for in advance and you would later like to cancel it, you are entitled to a full refund.
We reserve the right not to fulfill orders that do not comply with these Terms of Business.
Orders
All orders can be placed by phone, e-mail or internet via the online store. All information about the submitted order is stored by Digics. The data is stored in the user account of the individual user (online store) or in the Digics database. Changes or additions to the order can be sent by email info@chillicus.com ali telefonu +386 40 773 500
Steps in shoping on website
On the website chillicus.com/trgovina, choose your product, click on "add to cart". Products that are not available will be written to you and cannot be added to BASKET.
On the BASKET page, check your products, if you would like to add other products, you can continue with your purchases. To continue the purchase, you can also add a CUPON in this step, choose a delivery method and proceed to the checkout.
In CART ORDER fill in the form about the payer and the delivery address, in case you would like a different delivery address, fill in the field below, DIFFERENT ADDRESS FOR DELIVERY. In the right window, recheck your order, confirm the general conditions and choose a payment method. When the order is successful, you will be notified via the email you provided when ordering.
Before submitting the order, the user (buyer) via the graphical user interface "BASKET” enabled to, with immediate effect, easily and without problems:
- see and review which products he has selected and added to the shopping cart;
- see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
- changes the selected quantity of an individual product and the new price of the changed quantity is calculated;
- removes the selected products that he does not want to buy from the shopping basket
Order Confirmation
Confirmation of the order and purchase of goods is considered a submitted online order, where these terms and conditions of business are accepted at the same time as the order is placed. Within 24 hours at the latest, the provider reviews the order, checks product availability and confirms or rejects the order. The provider reserves the right to call the user on his phone number or contact him via e-mail address.
Delivery dates
The provider will make every effort to ship the goods within 24 hours upon confirmation of the order. After placing the order, you will receive a message with a copy of the order containing the ordered items and the total price. In case of any questions or comments regarding your order, you can contact us at the e-mail address info@chillcus.com or at the telephone number 0038640 773 500. In the event that the goods you ordered are not in stock, we will agreed with you on the delivery date.
Your order will be fulfilled on the delivery date. Except in exceptional circumstances, the goods will be delivered within 7 to 14 working days from the date of the order. The delivery time depends on the stock.
International traffic (shipments to the EU) is charged on a flat rate basis, regardless of weight.
Cancel order
The user can cancel the order within 12 hours after placing the order by e-mail. After 12 hours, the cancellation of the order must be done by phone during the company's working hours.
Delivery and costs
The delivery of ordered goods is carried out by Pošta Slovenije and GLS. Orders will be shipped within 48 hours at the latest (provided the goods are in stock). Delivery of goods is limited to the territory of the country of Slovenia (for outside Slovenia, ask us for costs). In no case is the online store responsible for exceeding the delivery deadline. Delivery is made to your address, which you specified when registering or ordering. If you are not at home at the time of delivery, you can pick up the package at your post office. Delivery costs for cash on delivery are €4.50. For orders over €40, shipping costs are covered by the seller.
Call for personal collection 0038640 773 500 or contact us at our address or to a different previously agreed address.
Return of goods
The buyer can return the purchased goods within 3 days of receipt to the address Ulica Borcev NOB 2, 6320 Portorož, or inform us of this wish by e-mail. Products must be undamaged. A copy of the invoice must also be attached. We return the purchase price or exchange the purchased goods within 8 days. We will return the purchase price at the buyer's request if we cannot find a suitable solution.
If you are not satisfied with the ordered products, or if you want to withdraw from the purchase for any reason, you must do so within 14 working days from the day you received the goods. You can send us a notification at info@chillicus.com. After notification of withdrawal from the contract, you must return the goods within 7 days. We will give you a full refund. In doing so, send us your information in writing, including your address and phone number, current account number, and we will transfer the entire amount to you within 7 days of receiving the goods. In case of incomplete data, it will not be possible to execute the transfer. The cost of returning the goods is borne by the buyer himself. The goods must be undamaged and unopened, and the invoice must be attached. We do not accept ransom payments.
Address for sending packages
Gorki Chili d.o.o. (Chillicus)
Ulica Borcev NOB 2, 6320 Portorož Slovenija
An invoice or some other proof of purchase in the online store www.chillicus.com is required for all complaints or product exchanges. The seller has the right to inspect the product before resolving your request. If you haven't received a response to your request within a few days, it's not because you don't want to fulfill your obligations. It may happen that we did not receive your request due to errors in the means of communication, or the package was lost on the way to us. In such a case, please remind us via email.
Product complaint
We carefully check and inspect our products several times during the production phase as well as before shipping. Nevertheless, it happens that sometimes an error escapes our control. If this happened to one of our products that you purchased, we apologize. If you believe that the defect is so big that a complaint is necessary, pack the product properly and inform us about it by e-mail info@chillicus.com (or to our other contacts). Describe the error and include the invoice number you received upon delivery. We will answer you as soon as possible. Complaints due to negligent handling, mechanical damage and improper use cannot be considered.
Claiming products damaged during transport
If, when receiving the goods from the delivery service (postman), you notice that the package is damaged in such a way that the contents could also be damaged, reject the package. So that we can resolve your complaint quickly and efficiently, ask the delivery person (postman) to draw up a report. Complaints about a product damaged during transport can be considered 7 (seven) days after receiving the goods.
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